GENERAL RULES

*Children must wear appropriate swim attire

*Swim caps are required for all children (exceptions will be made for those students with sensitivity issues)

*ABSOLUTELY NO foul language or disrespect to any REACH staff or other REACH parents 

*Parent and/or caregiver are required to stay in close proximity to classes during the child’s lesson. 

*No child should be left unattended; all children are the responsibility of the parent or caregiver before the class has begun and immediately after their class is over.

*REACH staff is not responsible for escorting children to locker rooms and / or bathrooms

*ONLY Parents and those caregivers of the children registered for programs are allowed in pool area

*All students and families of students must comply with all facility &  pool rules which include but are not limited to

—NO running in hallways or on pool deck

—NO eating in hallways or on pool deck 

—NO disruptive use of cell phones on pool deck or hallways; please keep noise to a minimum

—Use of appropriate locker rooms before, during, and after lessons.  

 

BEHAVIOR GUIDELINES

REACH accepts all children and is willing to work with those children with behavior issues however, proper protocol must be followed before registering a child with behavior issues.

*Aggressive behavior is not allowed from children 

*If your child is prone to aggressive behavior it is very important to contact REACH prior to registering for group classes so that a proper evaluation will be conducted prior to registering.

*Students who exhibit aggressive behavior towards REACH staff or other children in group classes  will be given the opportunity to transfer to private lessons (if possible) at an additional fee. 

*If private lessons are not available, a refund for the remainder of the lessons will be given

 

REGISTRATION POLICIES

* Full payment for all lessons is required upon booking class

*Class space will not be held or saved without full payment 

 

LESSON POLICIES

*No make ups, credits, or refunds for any missed group lesson: NO EXCEPTIONS

*We will accommodate 1 (one) missed private lesson per season with a make-up lesson, Any missed lesson after the first lesson will NOT be made up, credited, or refunded NO EXCEPTIONS

*Lesson times can not be changed nor is switching days and times allowed once season has begun

*If classes have to be cancelled due to a pool closures, facility closure,  or inclement weather, you will be notified via text, phone, or email and a make up day for the missed lesson will be arranged. In the event of REACH not being able to make the class up, a credit will be issued to your account for the amount paid for the missed lesson

 

REFUND POLICY

*$100 cancellation fee for cancelling of private lessons regardless of when cancellation is made: NO EXCEPTIONS

*$50 cancellation fee for cancelling of group lessons regardless of when cancellation is made: NO EXCEPTIONS

*NO refund will be issued for classes cancelled 21 days before season begins

*If a student has to suspend lessons due to a medical emergency, a credit will be issued to the student’s account with proper doctors note and documentation.